NCC wants operators including MTN, Globacom, Airtel and 9Mobile, among others, to desist from acts that amount to cheating the about 150 million active subscribers in Nigeria via the services rendered.
Majority of consumers complained bitterly about the poor quality of service in EPE community Lagos region, which to them has become a menace and gradually making them lose interest in telecoms services.
Subscribers lodged complaints such as data and airtime depletion, unauthorized auto renewal, call drops, unresponsive customer care, illegal deductions and poor quality of service.
Major complaints from MTN subscribers are poor network connections, unauthorized auto renewal and illegal deductions of airtime.
For Airtel, consumers complained of unauthorized automatic subscription to value-added services without their approval and continuous deduction of airtime for auto-renewal despite opting out.
It was the same fate for 9Mobile. Subscribers complained of data depletion, saying “is a subtle corruption when you have to subscribe to data, your money is taken but you can’t even use the data at all. This is so pathetic.”
For Glo, the service was nothing to write home about.
Three of the operators, including MTN, Airtel and 9Mobile, whose representatives were on ground, appealed to the subscribers, with a promise to address all listed challenges as fast as possible. No Globacom representative was on ground at the event.
This Telecoms operator are parasites they devour our money without proper and adequate services I don’t blame them it’s because we have toothless NCC as telecoms regulator.
Especially with MTN and Airtel. MTN particularly dealt with me for the past five days that i felt like dumping the sim. The better address the issue ASAP
After switching to ntel, I realized that mtn is a big cheat. The only problem with ntel is the ease if getting airtime. I don’t buy the idea of visiting their office just to buy airtime. The inconvenience is a bad factor.
Lmao, GLO representatives didn’t even show up, that’s hilarious! For MTN my only issue is the auto renewal. I mean, if I wanted to renew the plan I know the codes to dial!
Nigerians will always cheat on the telcoms
Has to lodge a complaint with NCC about how airtel deducted my credit without my subscribing to that service. To this very moment am still waiting for my refund.
Glo always the last
Useless network
They made a very big mistake in reducing their data plans
Mtn are the thief
Glo is a bad network
Airtel is manageable
Etisalat is hmmmm… Lol
lol. glo rep wasn’t anywhere to be found. Mtn network has also dropped to in my location. I’m getting fed up.
I’m certain nothing will be done. We mean nothing to them
Mtn keeps zapping data and call charge like say na milk…
This is Nigeria, a country where are taken for granted. The tide will never stop. It is a norm. Cheating us is our birthright
Pls they should warn them is becoming too much.
someone loads card and it disappear.
glo should fix their network or close it
Only if they will listen and stop cheating on us for real. We are their customers yet they treat us like nothing
We av been complaining for yesterday,dre’s no good in the Nigerian tele industries
I’ve been airtels victim twice, sudden subscription to services i didn’t want, i called for reversal butthey said no, that i opted for it myself. 9mobile is always kind enough to refund nd reverse. Just their data zapping
This cheating must stop. I’m one of the victims of unsolicited service and unauthorized airtime deduction from network providers